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FAQs

Order:

  • We will refund within the 3 days that follow the payment of the invoice. Past that time, you cannot get a refund.

Shipping:

  • All orders are shipped via Vietnam post.
  • Handling shipping generally takes about a week.
  • Please, do not use a PO box or have us ship to a military address, a restricted area, a naval port and/ or Jurong island, all carriers on earth refuse to ship to these areas.
  • If an item is damaged during shipping, we’ll do everything we can to resolve the situation. In many cases, that means sending a new product to the buyer at no addition cost.

Taxes, Duties & Tariffs:

All international buyers will need to pay import taxes, duties and tariffs (if any) according to your country’s government laws in order to clear customs.

Payments Methods:

We only accept PayPal. We Apologize for only accepting this one payment method but it makes it easier for us to track your payment.